Refund policy

If there is an issue with your order, please contact us at support@hyodo.co before returning any item.

Please include your order number, a brief description of the issue, and photos or videos where applicable.

Returns

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible, preferably within 7 days of delivery. Once the issue has been reviewed, we will provide an appropriate solution.

Unless otherwise required by applicable law, we do not accept returns or exchanges for change of mind, personal preference, incorrect selection, or incompatibility with third-party products or accessories.

Important Notes

  • All returns must be approved by Hyodo before being sent back.
  • All approved returns must be sent to our designated Return Hub in USA. The full return address will be provided after your return request has been approved.
  • Returned products must be unused, complete, in their original condition, and include all original packaging and accessories, unless otherwise required by applicable law.
  • Products damaged due to misuse, accident, improper handling, modification, lack of care, or normal wear and tear are not eligible for return, refund, or replacement.
  • Customers are responsible for arranging and paying all return shipping costs to our Return Hub. We do not provide prepaid return labels, except where otherwise agreed by Hyodo or required by applicable law.
  • Original shipping fees are non-refundable unless otherwise required by applicable law.
  • We recommend using a trackable shipping service. Hyodo is not responsible for returns lost or damaged during customer-arranged return shipping, where permitted by law.
  • Approved returns must normally be shipped within 7 days after return instructions are issued.
  • Returns sent without prior approval may not be accepted.

What Is Not Considered a Manufacturing Defect

Where the product functions normally, the following are generally not considered manufacturing defects:

  • Personal preference regarding feel, magnetic strength, tightness, sound, or tactile feedback.
  • Minor cosmetic variations such as surface texture, colour, or finish differences within reasonable manufacturing tolerances.
  • Scratches, marks, or cosmetic changes resulting from normal use or wear and tear.
  • Damage caused by accident, misuse, excessive force, modification, or unauthorised repair.
  • Compatibility issues with third-party devices, cases, or accessories not expressly stated by Hyodo.

If your product is unable to perform its intended function, please contact us and we will review your case.

Exchanges

We do not generally offer exchanges for change of mind, colour, model, or personal preference.

If you receive a verified defective or incorrect item, a replacement may be provided where appropriate.

Refunds

Once an approved return has been received and inspected at our Return Hub, Oregon in United States, refunds are normally processed to the original payment method within 7 business days.

Any refund will be based on the condition of the returned product and the circumstances of the return.

For orders returned due to an incorrect or incomplete address, refused delivery, unpaid customs charges, failure to collect the parcel, or another issue attributable to the recipient, actual non-recoverable shipping, customs, carrier, or return costs may be deducted from the refund where permitted by law.

If a parcel is abandoned, destroyed, or cannot be recovered due to circumstances attributable to the recipient, a refund may not be available.

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We’re committed to ensuring you have a positive experience with Hyodo.