Warranty Information

At Hyodo, we stand behind the quality of our products and are committed to ensuring your satisfaction. Our warranty policy is designed to offer you peace of mind and confidence in your purchase.

Coverage Period

• All Hyodo products are covered by a 1-year warranty from the date of purchase. This warranty is applicable to selected items and covers defects in materials and workmanship under normal use and conditions.

What is Covered?

• Defects in Materials: If any component of your Hyodo product fails due to faulty materials, we will repair or replace the defective part.
• Workmanship Issues: Any problems arising from improper manufacturing or assembly are covered under this warranty.

What is Not Covered?

• Misuse and Neglect: Damage resulting from unreasonable use, abuse, or neglect of the product is not covered.
• Normal Wear and Tear: Over time, products will naturally wear down. This includes fading, stretching, or deterioration of materials that occur under regular use.
• Unauthorized Repairs: Any repairs or modifications not carried out by Hyodo or an authorized service provider will void the warranty.
• Accidental Damage: Damage from accidents, such as dropping the product, exposure to excessive moisture, or other environmental factors, is not covered.
• Change of Mind: The warranty does not cover situations where you decide you no longer want the product after purchase.

How to Claim Your Warranty

To make a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team via the "Chat with Seller" option or email us at [your email address].
2. Provide Proof of Purchase: You will need to provide your order number or a receipt showing the date of purchase.
3. Describe the Issue: Let us know what’s wrong with the product, and include any photos or videos that help demonstrate the problem.
4. Return Shipping: If necessary, we will provide instructions on how to return the product for inspection. Please note that you may be responsible for shipping costs associated with returning the item.

Once we receive and inspect the product, we will either repair, replace, or refund it, depending on the situation.

Additional Information

• Warranty claims must be made within the warranty period.
• The decision to repair, replace, or refund is at the discretion of Hyodo based on the assessment of the defect.

Thank you for choosing Hyodo. We are committed to delivering quality products that you can trust. If you have any questions about our warranty policy, feel free to contact us.